export default {
  skill:{
    serviceNumber: 'Service number',
    today: 'Today',
    callInLineName: 'Call line name',
    externalCalls: 'External calls',
    robotIndependentProcessing: 'Processed by bot',
    transferToArtificial: 'Transferred to bot',
    leakCall: 'Calls leaked by bot',
    seatAnsweredExternalCalls: 'Calls answered by agent',
    seatExternalCallConnectionRate: 'Call connection rate by agent',
    callInLineNameTips: 'Call line name',
    externalCallsTips:'external calls = bot independent processing + Transferred to bot',
    robotIndependentProcessingTips:'Enter IVR to complete the service independently, and the number of calls that have not been transferred to artificial',
    transferToArtificialTips:'The number of calls transferred to artificial after entering IVR, the number of calls transferred to artificial = the number of external calls answered by the seat + the number of missed calls',
    leakCallTips:'After the call is transferred to artificial, the number of calls that the visitor gives up or the visitor times out',
    seatAnsweredExternalCallsTips:'External calls enter the seat ringing, and the number of calls answered by the seat',
    seatExternalCallConnectionRateTips:'Seat external call connection rate = the number of external calls answered by the seat / the number of calls transferred to artificial',

    skillGroupMonitor: 'Skill group monitor',
    skillGroupName: 'Skill group name',
    skillGroupNameTips:'Telephone skill group name',
    signInSeatNumber: 'Sign in seat number',
    signInSeatNumberTips:'The number of seats signed in and logged in today',
    idleSeatNumber: 'Idle seat number',
    idleSeatNumberTips:'The number of seats that are logged in and idle and have not answered the phone',
    queueNumber: 'Queue number',
    queueNumberTips:'The number of calls queued under the current skill group',
    callAnswered: 'Call answered',
    callAnsweredTips:'The number of calls answered under the skill group',
    queueList: 'Queue list',
    callingNumber: 'Calling number',
    callingNumberTips:'Customer number',
    calledNumber: 'Called number',
    calledNumberTips:'Agent number',
    attribution: 'Attribution(Customers)',
    attributionTips:'Call in customer number attribution',
    skillGroup: 'Skill group',
    skillGroupTips:'Call in skill group name',
    callTime: 'Call time',
    callTimeTips:'Call in called number call time',
    waitingTime: 'Waiting time',
    waitingTimeTips:'The waiting time of the incoming skill group, in seconds',
  },
}
